All people have some ability to manage their health and the health

of those they care for. Meanwhile, with the increasing complexity of 【M1】__________

health information and health care settings, most people need additional

information, skills, and supportive relationships to follow their health 【M2】__________

needs.

Disparities in access to health information, services, and

technology can result in low usage rates of preventive services, less 【M3】__________

knowledge of chronic disease management, higher rates of

hospitalization, and poorer reporting health status. 【M4】__________

Both public and private institutions are increasingly using the

Internet and the other technologies to streamline the delivery of health 【M5】__________

information and services. This results in even greater need for health 【M6】__________

professionals to develop additional skills in the understanding and use of

consumer health information.

The increase in online health information and services challenge 【M7】__________

users with limited literacy skills or limited experience using the Internet.

For many of these users, the Internet is stressful and overwhelming—

even accessible. Much of this stress can be reduced through the 【M8】_________

application of evidence-based best practices in user-centered design.

In addition, despite increased access to technology, other forms of

communication are essential to ensure that everyone, including non-Web 【M9】__________

users, is able to obtain, process, and understand health information to

make good healthy decisions. These include printed materials, media 【M10】_________

campaigns, community outreach, and interpersonal communication.

【M6】